Careers  >  Marketing Coordinator

Membership Coordinator

REPORTS TO: Chief Operating Officer

POSITION DETAILS: Full-Time, hourly (non-exempt)

SCHEDULE: Wednesday through Sunday; occasional evenings

LOCATION: On-site at the Museum (Balboa Park); not remote

JOB OVERVIEW: 
The San Diego Automotive Museum seeks a dynamic, results-driven Membership Manager to lead and significantly grow our membership program. This new position is central to increasing membership revenue and engagement, with primary focus on expanding and stewarding our premium Podium Club (exclusive benefits including private collection access, special travel experiences, monthly events, and more), developing and scaling our corporate membership program, and driving overall membership acquisition, retention, and sales across all levels. The role combines strategic planning, proactive sales, high-touch concierge service, full program ownership for premium offerings, and operational excellence.

Key Responsibilities

  1. Lead & Grow the Overall Membership Program
    • Develop and execute comprehensive annual membership growth strategies, including targeted acquisition campaigns, retention initiatives, benefit enhancements, pricing recommendations, and promotional offers to achieve year-over-year increases in membership numbers and revenue.
    • Set, track, and report on ambitious departmental sales targets and key performance metrics (e.g., new members, renewals, upgrades, revenue).
    • Analyze membership data from the CRM to identify trends, forecast revenue, segment audiences, and inform program adjustments.
    • Collaborate with leadership and staff to align membership efforts with museum goals, exhibits, and events.
    • Promote memberships on-site, at off-site car shows/events, and through community partnerships; represent the Museum professionally to drive new sales.
    • Oversee accurate processing of all memberships (new, renewals, upgrades) across levels; ensure timely fulfillment (acknowledgment letters, cards, materials within 72 hours).
    • Manage daily CRM data entry, prepare weekly/monthly reports, and maintain high data integrity.
    • Provide training, tools, and performance tracking to front desk staff/volunteers to support on-site sales and meet monthly goals.
    • Respond promptly and professionally to all membership inquiries (phone, email, in-person) and enforce museum membership policies.
  1. Sell & Serve as Concierge for Podium Club Members
    • Actively sell and upgrade to Podium Club memberships through personalized outreach, targeted prospecting (high-potential members/donors), on-site opportunities, follow-ups, and referrals.
    • Serve as the dedicated, high-touch concierge for all Podium Club members: provide personalized assistance, priority support, tailored event recommendations, and proactive engagement to maximize satisfaction, loyalty, and retention.
    • Build and nurture strong, long-term relationships with Podium Club members to encourage renewals, upgrades, additional giving, and word-of-mouth referrals.
    • Track and resolve member questions, requests, issues, and feedback; ensure consistent follow-up and high service standards.
  1. Own & Execute All Podium Club Programming & Activities
    • Plan, coordinate, and fully manage all aspects of the Podium Club program: ideate monthly events and exclusive experiences (e.g., private tours, excursions, special programming), develop annual calendars, coordinate vendors/logistics, manage budgets, promote to members, handle registrations/attendance, execute on-site support (setup/breakdown), and conduct post-event evaluations/follow-ups.
    • Incorporate member feedback to refine and expand offerings, increasing participation and perceived value.
    • Drive event attendance and engagement to enhance retention and attract new Podium Club members.
  1. Develop & Manage Corporate Membership Program
    • Build and expand the corporate membership level: define/refine tier structures, benefits packages (e.g., employee household admissions, group tours, event hosting/branding opportunities, discounts), pricing, and partnership agreements.
    • Prospect, cultivate, and secure new corporate partners through targeted outreach, customized proposals, networking, and relationship-building.
    • Manage full lifecycle of corporate memberships: onboarding, benefit fulfillment, invoicing/renewals, customized reporting, ongoing stewardship, and upsell opportunities.
    • Track performance metrics (revenue, partner satisfaction, retention) and report on growth.

Additional Duties

  • Generate content and manage renewal communications (monthly digital/printed letters, email campaigns via Constant Contact, mailing lists from CRM).
  • Provide administrative/logistical support for advancement events (membership, development, special events); build donor/member relationships at events.
  • Assist with technical needs (e.g., email reminders, Zoom setup) and other tasks as assigned.

Key Qualifications

  • Minimum 2+ years in nonprofit membership/donor relations, sales, or related field (cultural institution, hospitality, or premium client services preferred).
  • Proven track record in membership sales, growth strategies, premium program management, and/or corporate partnership development.
  • Experience with CRM systems (e.g., Blackbaud, Salesforce, or similar nonprofit databases) and email platforms like Constant Contact.
  • Proficiency in Microsoft Word, Excel, Google Suite; strong data entry and reporting skills.
  • Exceptional communication, interpersonal, and relationship-building skills (oral and written).
  • High level of professionalism, discretion with confidential/donor information, attention to detail, and organizational abilities.
  • Service-oriented mindset with concierge/hospitality experience a strong plus.
  • Ability to work flexible hours, including occasional evenings/weekends for events.
  • Passion for automotive history/culture and enthusiasm for the Museum’s mission a plus.

Compensation & Benefits 
Full-time, non-exempt position $26-$28 per hour.

Benefits include:

  • Paid medical, dental, and vision insurance.
  • Paid time off.
  • Free admission to San Diego County Museums.
  • Balboa Park discounts.
  • Employee parking in the Museum’s private lot.
  • (Note: Potential performance incentives tied to membership growth goals may be considered.)

To apply, submit your resume and cover letter on INDEED.