Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sdautomuseum.org. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
San Diego Automotive Museum
Online Gift Store Return
2080 Pan American Plaza
San Diego, CA 92101
You, as the customer, are responsible for covering shipping cost to return the item to the Museum.
You can always contact us for any return question at info@sdautomuseum.org.
Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift certificates or memberships.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-deliverable returns
If an order is returned to us as non-deliverable, the dollar amount of the purchased item will be refunded minus shipping costs.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Unless previously arranged, the dollar amount of the purchased item will be refunded minus shipping costs.
If more than 15 business days have passed since we've approved your return, please contact us at info@sdautomuseum.org.